With this wide range of features you can manage your business with confidence.
Storing and accessing data on private computers and local servers has been common practice for years. During the cloud revolution, more and more data and applications shifted to distant servers, "somewhere" in the cloud.
Sunrise applications run with a recent web browser on all possible devices, such as (laptop) computers, smartphones, tablets and other handheld devices. The web-based applications run on platforms such as Windows, Apple OS X and IOS, Android and Linux.
Cloud requires an Internet connection but after the start but when the internet connection gets lost, the application keeps running using local storage. After recovery of a stable Internet connection, all data is synchronized with the cloud again.
Sunrise offers servers at datacenters in different locations facilitate Sunrise data and applications. The availability is guaranteed by replicating the data and applications. If one server goes down, another server takes over.
The Sunrise SaaS subscription includes the required capacity on application-, data- and replication servers enabling access to data and applications to authorized users and server maintenance, upgrading and extending server hardware and software.
On top of that, Sunrise provides the required highly available network infrastructure, as well as data mirroring, daily backup and monitoring.
The Sunrise team has more then 25 years of experience and will work with you to identify, troubleshoot and resolve technical issues. At customer's request our Sunrise support team provides 24/7 premium support.
Sunrise customers depend not only on the excellence of our software. As Sunrise stands behind all of its products and solutions it has built a world-class support organization, capable of serving its customer base.
Sunrise customers also have access to our online customer care center, providing 24/7 access to information, resources, and services including an online Knowledge Base (FAQ), product documentation, online forums and downloads.
The Sunrise consulting team of specialists provides expertise to our customers in all different areas of Omni Channel cloud computing. We also give advice on how to run your business, focusing primarily on operational processes and technology.
The Sunrise consulting team has been involved in implementing Omni Channel solutions for more than 25 years. Our objective is to work together with you to make sure your implementation is successful.
We work together with you to have an in-depth insight of your business, from definition of the blue print to the planning and implementation of your project. We provide recommendations on processes and help to maximize growth.
Our philosophy in Sunrise is to always listen to our customer’s needs and requirements, in order to guarantee a constant improvement of our existing products and solutions, as well as future releases.
By closely following trends in software development, we keep our products and solutions based on the most recent technology by adding new functionalities to existing solutions. We are constantly expanding to new solutions for our customers.
Beside we develop new connectors to other platforms to enrich the solutions offered to our customers using our Sunrise Rest API. When our customers have specific needs we are there to help define them and develop your tailor made solutions.
Sunrise software applications are web based, intuitive and user friendly by design, based on a close focus on users, tasks and testing for learnability and usability. Nevertheless, Sunrise and training go hand-in-hand.
Without proper training, developers cannot build successful applications, implementers would not be able to pair business needs with Sunrise features and administrators would fail to maintain a reliable, safe and high-performance operation.
Without training our support team would not be able to prevent and solve everyday issues and, last but not least, the end users would not be able to enjoy the added values of the product. We offer different training programs for all stakeholders.
